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Method: Many times in the fast paced world of business, workers get their "wires crossed" and send the wrong message to other employees. Workers tend to string each other along rather than accept responsibility for their problems.
Learning Outcomes: Whether late on a deadline or just missing the target, learning to manage this communications problem affects productivity and the bottom line. Correcting the situation requires decisive action, and outrageous team effort because it is always harder to fix an existing problem than prevent one in the first place.