Management & Supervision

• Customer Service Objectives
• Conflict Management Skills
• Building High-Performance Work Teams
• Mentoring for Staff Development
• Organizational Enhancement
• Performance Auditing / Executive Coaching
• Preventing Harassment in the Workplace
• Supervision & Group Performance
• Positive Inter-Action Management
• Basic Supervision
• Managing Conflict
• Strategic Planning -- Mission, Vision, Goals & Objectives
• Workforce Diversity
• Budgeting Skills for Managers:
  
  • Federal Budget Process
  • Federal Appropriations Law
  • Budget Formulation
  • Budget Execution
• Acquisition and Contracting
  
  • COTR Procurement
  • Writing Performance-Based Statements of Work (PBSOW)"
  • Ethics and Integrity
  • Fraud, Waste and Abuse
  • Simplified Acquisition
  • Contract Administration
  • Independent Government Cost Estimating

Organizational Support

• Strategic Planning
• Risk Assessment
• Priority & Process Management
• Downsizing and Change Management
• Benchmarking
• OD Interventions/Needs Assessments

Program Management

• Basic Statistics
• Data Collection & Analysis
• Advanced Statistics
• Developing Work Breakdown Structures
• Introduction to Cost Estimating
• Introduction to Management of Risk
• Strategic Planning and Management
• Project Evaluation Planning
• Quality Team Member Training
• Quality Facilitator Training
• Quality Measurement Tools Workshop
• Process Action Team (PAT) Training
• Planning, Reviews and Inspection (PRI)

Teambuilding

• Communication Skills for Teams
• Building a Winning Team Environment
• Managing Diversity on Teams
• Self-Directed Work Teams

Negotiation, Mediation & Influence

• Alternative Dispute Resolution (ADR)
• Mediating Disputes
• Facilitator/Mediator Certification (40 hrs)
• Interest-Based Bargaining (IBB)
• Negotiations
  
  • Getting to Yes
  • Conflict Resolution
  • Transformative Mediation

Customer Service

• Enhancing Customer Service
• Handling Irate Customers
• Resolving Conflicts with Customers
• Customer Service for Call Center Employees

Contracting and Procurement

• COTR Contracting Basics
• Basic & Advanced Contract Administration
• Simplified Acquisition
• Effective Contract Negotiations
• Ethics in Procurement
• Evaluating Technical Proposals
• How to Write Effective Statements of Work
• Independent Government Cost Estimating