Management/Organizational Courses

Categories: 

Management & Supervision

  • Customer Service Objectives
  • Conflict Management Skills
  • Building High-Performance Work Teams
  • Mentoring for Staff Development
  • Organizational Enhancement
  • Performance Auditing / Executive Coaching
  • Preventing Harassment in the Workplace
  • Supervision & Group Performance
  • Positive Inter-Action Management
  • Basic Supervision
  • Managing Conflict
  • Strategic Planning -- Mission, Vision, Goals & Objectives
  • Workforce Diversity
  • Budgeting Skills for Managers:
    • Federal Budget Process
    • Federal Appropriations Law
    • Budget Formulation
    • Budget Execution
  • Acquisition and Contracting
    • COTR Procurement
    • Writing Performance-Based Statements of Work (PBSOW)"
    • Ethics and Integrity
    • Fraud, Waste and Abuse
    • Simplified Acquisition
    • Contract Administration
    • Independent Government Cost Estimating

Organizational Support

  • Strategic Planning
  • Risk Assessment
  • Priority & Process Management
  • Downsizing and Change Management
  • Benchmarking
  • OD Interventions/Needs Assessments

Program Management

  • Basic Statistics
  • Data Collection & Analysis
  • Advanced Statistics
  • Developing Work Breakdown Structures
  • Introduction to Cost Estimating
  • Introduction to Management of Risk
  • Strategic Planning and Management
  • Project Evaluation Planning
  • Quality Team Member Training
  • Quality Facilitator Training
  • Quality Measurement Tools Workshop
  • Process Action Team (PAT) Training
  • Planning, Reviews and Inspection (PRI)

Teambuilding

  • Communication Skills for Teams
  • Building a Winning Team Environment
  • Managing Diversity on Teams
  • Self-Directed Work Teams

Negotiation, Mediation & Influence

  • Alternative Dispute Resolution (ADR)
  • Mediating Disputes
  • Facilitator/Mediator Certification (40 hrs)
  • Interest-Based Bargaining (IBB)
  • Negotiations
    • Getting to Yes
    • Conflict Resolution
    • Transformative Mediation

Customer Service

  • Enhancing Customer Service
  • Handling Irate Customers
  • Resolving Conflicts with Customers
  • Customer Service for Call Center Employees

Contracting and Procurement

  • COTR Contracting Basics
  • Basic & Advanced Contract Administration
  • Simplified Acquisition
  • Effective Contract Negotiations
  • Ethics in Procurement
  • Evaluating Technical Proposals
  • How to Write Effective Statements of Work
  • Independent Government Cost Estimating
ID: 
GOV100